Instructor Payouts & Refunds

This page explains how instructor payouts work on Totopnine.

Platform Fee

Totopnine keeps a 15% platform fee from each completed course sale.

The instructor receives 85% of eligible course sales after the refund protection period.

Payout Schedule

Instructor payouts are made twice per month:

• on the 1st day of each month;

• on the 15th day of each month.

If a payout date falls on a weekend or public holiday, the payout may be processed on the next working day.

Refund Protection Period

A course sale becomes eligible for payout 14 days after the purchase date.

This waiting period exists to protect against refunds, payment disputes and chargebacks.

Example:
If a student buys a course on June 3, the sale becomes eligible for payout after June 17. It will be included in the next available payout cycle.

Refunds and Chargebacks

If a student receives a refund, that sale is not included in the instructor payout.

If a chargeback or payment dispute happens, Totopnine may hold the related payout until the issue is resolved.

If a refund or chargeback happens after the instructor has already been paid, the amount may be deducted from a future payout.

Payout Details

Instructors are responsible for providing correct payout details.

Totopnine is not responsible for delays caused by incorrect or incomplete payout information.

Taxes

Instructors are independent partners, not employees of Totopnine.

Each instructor is responsible for their own taxes, invoices, declarations and local legal obligations.